Find a Missing Package That Shows As Delivered

If your tracking information shows that your package was delivered, but you haven't yet received it, wait until the end of the day. Some couriers may deliver until 10pm.

If an order includes multiple items, each may have separate delivery dates and tracking information. Please wait until the delivery date in

  • Check if your family members, house mates, neighbors, building security or co-workers have accepted the package on your behalf.
  • In some rare scenarios, the delivery agent might accidentally scan your package as delivered, while it is still in transit.
  • If the order is sold and shipped by a marketplace seller, contact the seller directly for assistance. For more information, go to Contact Marketplace Sellers.
Note: A shipment might be returned as undeliverable for several reasons such as incorrect or incomplete delivery address, failed delivery attempts, damaged in transit, etc. For more information, go to Undeliverable Shipments.

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