Any active orders you placed on Souq are still on their way as promised. You can track them here. Use your Souq login ID and password to log on to your Amazon account. Your Souq Wallet balance is now available to use on your Amazon account here. If you requested a return or a refund on your Souq order, we will process it as promised.

Our phone lines are open from 8:00 am to 12 midnight Cairo time. You can call us directly at 08000262966 to talk to our Customer Service team.

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