When you return an item in Amazon.eg, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.
You can check the payment method that was refunded and the status of your refund in Your Orders.
Note: After the courier has received your item, it can take up to one week for us to receive and process your return. It may take up to two weeks for Marketplace Seller orders. After the return is processed it may take 5 to 7 business days for the refund to show on your payment card statement.
If your refund status shows as refunded in Your Account, and the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.
When returning an item you can choose your preferred refund method in the Online Returns Center.
|Payment Method||Refund Method||Refund Time (Once Refund Is Processed)|
|Credit Card/Debit Card||Credit Card/Debit Card||5-7 business days|
|Credit Card||Gift Card||1 business day|
|Cash on Delivery||Bank Account||5-7 business days|
|Cash on Delivery||Gift Card||1 business day|
Amazon may determine that a refund can be issued without requiring a return. If you are not required to send your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate.
|If You Return||You'll Receive|
|Items in original condition past the return window*||80% of the item's price|
|CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap)||50% of the item's price|
|Open software or video games for reasons not due to an Amazon or seller error||0% of the item's price|
*For most items the return window is 15 days from delivery date. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items.
Note: Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.
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