Emails, text messages or calls from Amazon will never ask for your personal information. Here are some tips to determine if it is from Amazon, and how to report it if not.
What should I do after receiving a suspicious email, wepage or text message?
If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.eg. Please send the email as an attachment to firstname.lastname@example.org. If you are reporting a suspicious URL, put it in the body of the email and send it to email@example.com.
Don't open any attachments or click any links from suspicious emails or text messages. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System. To increase the security of your account, we recommend enabling Two-Step Verification. For more information, click here.
Amazon will never send you an unsolicited email that asks you to provide sensitive personal information like your national ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. If you receive a suspicious email please report it immediately.How do I know if an email, text message or webpage is from Amazon?
Suspicious emails, text messages or webpages not from Amazon.eg often contain:
Note: Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Amazon.
Note: Go to Your Account and click Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
Note: If the "from" line of the email contains an Internet Service Provider (ISP) other than @amazon.eg, then it's a fraudulent email.
How do I know if a call is from Amazon?
While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect.
If you receive a suspicious phone call claiming to be from Amazon, here are some things you can look out for:
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