Identify Suspicious/ Phishing Correspondence

Emails, text messages or calls from Amazon will never ask for your personal information. Here are some tips to determine if it is from Amazon, and how to report it if not.

What should I do after receiving a suspicious email, wepage or text message?

If you received correspondence regarding an order you didn't place, it likely wasn't from Please send the email as an attachment to If you are reporting a suspicious URL, put it in the body of the email and send it to


Don't open any attachments or click any links from suspicious emails or text messages. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System. To increase the security of your account, we recommend enabling Two-Step Verification. For more information, click here.

Amazon will never send you an unsolicited email that asks you to provide sensitive personal information like your national ID, bank account number, credit card information, ID questions like your mother's maiden name or your password. If you receive a suspicious email please report it immediately.

How do I know if an email, text message or webpage is from Amazon?

Suspicious emails, text messages or webpages not from often contain:

  • An order confirmation for an item you didn't purchase or an attachment to an order confirmation

    Note: Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Amazon.

  • Requests for your username and/or password, or other personal information.
  • Requests to update payment information.

    Note: Go to Your Account and click Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

  • Links to websites that look like, but aren't Amazon.
  • Attachments or prompts to install software on your computer.
  • Typos or grammatical errors.
  • Forged email addresses to make it look like the email is coming from

    Note: If the "from" line of the email contains an Internet Service Provider (ISP) other than, then it's a fraudulent email.

How do I know if a call is from Amazon?

While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect.

If you receive a suspicious phone call claiming to be from Amazon, here are some things you can look out for:

  • Amazon will never ask for payment or offer you a refund you do not expect.
  • Amazon will never ask you to make a payment outside of our website (e.g. via bank transfer, e-mailing credit card details, sharing gift card details over the phone, etc.)
  • Amazon will never ask you for remote access to your device e.g. by asking you to install an app.

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